Answered By: ask crisslibrary Last Updated: May 06, 2015 Views: 6
I am very sorry for your troubles. You are doing everything correctly but our ability to acess ebooks has been spotty a t best. This is a known issue and we are working with the vendor to get the issue resolved. I am afraid that all I can do for now is apologise.
In person: Make an appointment with a Research Librarian.