Answered By: ask crisslibrary
Last Updated: May 06, 2015     Views: 7

Hi, Zachary,

It sounds like you are caught up in our authentication vortex. We recently switched to a new authenticator, so when you try to login, you'll need to click on the set/reset password link. I'm sorry this was not advertised/indicated very well. If you still have troubles after resetting, I advise calling 554-3206 (circulation) and they can take a look at your account and see if there is something else causing the problem.

Have a good night,

Emily, reference associate

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