Answered By: ask crisslibrary Last Updated: May 06, 2015 Views: 7
It sounds like you are caught up in our authentication vortex. We recently switched to a new authenticator, so when you try to login, you'll need to click on the set/reset password link. I'm sorry this was not advertised/indicated very well. If you still have troubles after resetting, I advise calling 554-3206 (circulation) and they can take a look at your account and see if there is something else causing the problem.
Have a good night,
Emily, reference associate
In person: Make an appointment with a Research Librarian.