Answered By: ask crisslibrary
Last Updated: May 06, 2015     Views: 86

Hello Jay,

   This is an error that occurs when the new tab/window created after clicking "view ebook" fails to load your log-in credentials. Most commonly, closing the browser completely then trying again will allow them access. If this does not work try another web browser or contact us for further help.

-Jk

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