Q. My Account doesn't work as expected
Hello,
I can't see the content of "My Library Account", for example the queue when
I am waiting for a tablet. At the library I was oriented to reset my
password, which I did more than two times and it is not an issue with wrong
username and password.
After I have signed in and clicked on "My Library Account" I always receive
the following 500 error.
Please, can it be fixed so I can access this section of the Library's
website and follow the queue?
"HTTP Status 500 - type Exception report
message
description The server encountered an internal error () that prevented it
from fulfilling this request.
exception
java.lang.NullPointerException
org.oclc.lac.service.MerlinsUserDataService.getUserByPPID(MerlinsUserDataService.java:60)
org.oclc.lac.circulation.CirculationServlet.doDisplayUserAccount(CirculationServlet.java:484)
org.oclc.lac.circulation.CirculationServlet.doGet(CirculationServlet.java:137)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.ui.RegistryIdLookupFilter.doFilter(RegistryIdLookupFilter.java:57)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.ui.responsetransformation.ResponseTransformationFilter.doFilter(ResponseTransformationFilter.java:96)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.TimingFilter.doFilter(TimingFilter.java:70)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
note The full stack trace of the root cause is available in the logs."
Thank you.
I can't see the content of "My Library Account", for example the queue when
I am waiting for a tablet. At the library I was oriented to reset my
password, which I did more than two times and it is not an issue with wrong
username and password.
After I have signed in and clicked on "My Library Account" I always receive
the following 500 error.
Please, can it be fixed so I can access this section of the Library's
website and follow the queue?
"HTTP Status 500 - type Exception report
message
description The server encountered an internal error () that prevented it
from fulfilling this request.
exception
java.lang.NullPointerException
org.oclc.lac.service.MerlinsUserDataService.getUserByPPID(MerlinsUserDataService.java:60)
org.oclc.lac.circulation.CirculationServlet.doDisplayUserAccount(CirculationServlet.java:484)
org.oclc.lac.circulation.CirculationServlet.doGet(CirculationServlet.java:137)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.ui.RegistryIdLookupFilter.doFilter(RegistryIdLookupFilter.java:57)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.ui.responsetransformation.ResponseTransformationFilter.doFilter(ResponseTransformationFilter.java:96)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.TimingFilter.doFilter(TimingFilter.java:70)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
note The full stack trace of the root cause is available in the logs."
Thank you.