Answered By: ask crisslibrary Last Updated: May 06, 2015 Views: 23
I believe the article you are looking for is from the Journal of Knowledge and Human Resources Management. Here is the full volume info for that edition: http://www.intellectbase.org/articles.php?journal=JKHRM&volume=2&issue=2 We do not own a copy of this article and it is behind a very expensive paywall. You may try interlibrary loan to see if you can get a copy from another library.
In the meantime I found this article by the same authors that references the one you requested. I'm sending a link in the hopes you find it useful. http://www.intellectbase.org/e_publications/proceedings/IHART_Volume_15.pdf#page=26
Please let us know if you need any additional assistance.
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