Q. I'm trying to use RefWorks and load the Write-n-Cite but each time I click on it, a box shows up that says, "Unknown" and it fails to load. If I
I'm trying to use RefWorks and load the Write-n-Cite but each time I click on it, a box shows up that says, "Unknown" and it fails to load. If I click 'ok' in the unknown box, it disappears, but nothing loads. Is there something I should do differently?