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Q. My Account doesn't work as expected

Hello,

I can't see the content of "My Library Account", for example the queue when
I am waiting for a tablet. At the library I was oriented to reset my
password, which I did more than two times and it is not an issue with wrong
username and password.

After I have signed in and clicked on "My Library Account" I always receive
the following 500 error.
Please, can it be fixed so I can access this section of the Library's
website and follow the queue?

"HTTP Status 500 - type Exception report

message

description The server encountered an internal error () that prevented it
from fulfilling this request.

exception

java.lang.NullPointerException
org.oclc.lac.service.MerlinsUserDataService.getUserByPPID(MerlinsUserDataService.java:60)
org.oclc.lac.circulation.CirculationServlet.doDisplayUserAccount(CirculationServlet.java:484)
org.oclc.lac.circulation.CirculationServlet.doGet(CirculationServlet.java:137)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.ui.RegistryIdLookupFilter.doFilter(RegistryIdLookupFilter.java:57)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.ui.responsetransformation.ResponseTransformationFilter.doFilter(ResponseTransformationFilter.java:96)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
org.oclc.lac.util.performance.TimingFilter.doFilter(TimingFilter.java:70)
org.oclc.lac.util.performance.ProfilingFilter.doFilter(ProfilingFilter.java:62)
note The full stack trace of the root cause is available in the logs."

Thank you.

Answered By: ask crisslibrary

Last Updated: May 06, 2015 Views: 12

Hi Fabio

This does not seem to be a problem with the username/password also since you have already tried setting the password twice.Its past 5 pm so the network guys can't really help you right now.This is the number for circulation desk - 555-3206.You can call them up tomorrow morning and they can guide you futher on this.

Have a good weekend!

Apoorva