Answered By: ask crisslibrary Last Updated: May 06, 2015 Views: 3
If you type in "research methods for customer service" into the UNO database, theres a wide array of information you can refer to. For example, "Measuring customer service effectiveness" a book here at the library, found on the UNO database, came up and could possibly further assist you. Thank you.
In person: Make an appointment with a Research Librarian.